Encyclopedia of Leadership

Diagrams reproduced with permission from Mears, Peter.Quality Improvement Tools and Techniques. McGraw-Hill, 1995.

HOW TO USE THIS LEADERSHIP TOOL

Leaders “... have learned that to move quality to the level of top priority is not a simple change. Certainly it is not just a mat-

ter of hoisting banners that proclaim that quality has top priority. Instead it has turned out to be a profound change.”

—J. M. Juran, JURAN ON LEADERSHIP FOR QUALITY

Like all leadership tools, the quality leadership movement has had huge successes and proponents

along with failures and detractors. Besides using the statistical quality tools, both quality gurus,

Edwards Deming and Joseph Juran, were clear that a change of leadership style was required.

Loosely based on Deming’s famous 14 Points, this is a checklist of principles upon which

a total quality leadership program should be based. Rate yourself and write an action plan for

those items needing action.

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SECTION 7 TOOLS FORPROBLEMSOLVING, DECISIONMAKING, ANDQUALITY 225

• A straightforward way to illustrate the relative
  frequencies and variations in quality measure.


• Helps analysis by making variations stand out.


• Whereas a histogram is a static snapshot in time, a control
  chart is a moving picture of a quality measure over time.


• Two statistical measures are used, the average and the range,
  both bounded by upper and lower control limits.


• It is used to measure the performance and stability of
  a process over time.

Mears, p. 42, “Traffic Fines”

Mears, p. 71, “Points Outside”

Histogram

Control Chart

The Quality

Tool What it is and what it is useful for: What it looks like:

1.1 Twenty-first Century

Leader

1.2 Manage or Lead?

3.2 Sigmoid Curve

4.3 Reengineering

5.4 Change Scale

2.1 Systems Thinking

5.1 Change Equation

4.4 Employee Involvement

4.6 Open-Book Leadership

10.6 Group Leader Skills

✔ Leaders in the twenty-first century need to

be trained in modern leadership philoso-

phies and tools

✔ Leaders need to be aware of the possible

need to redesign organizations in

quantum, discontinuous breakthroughs,

interspersed by periods of continuous

improvement.

✔ Leaders must be systems, change, and pro-

cess improvement leaders for their organi-

zations to thrive.

✔ Leaders need to replace fear-based

management with participative, team-

based leadership.

More information Your Your first steps to

Total quality principle ☛ awareness improve