WEB WORKSHEET
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
8.5 Metacommunicating 10.8 Ground Rules 12.6 Confrontation
8.7 Active Listening 12.4 Feedback 12.7 Dealing with Conflict
FOR FURTHER ASSISTANCE
Covey, Stephen. The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change.Simon & Schuster,
1989.
Irvine, David. Simple Living in a Complex World: Balancing Life’s Achievements.RedStone Ventures Inc, 1997.
Katzenbach, Jon, and Douglas Smith. The Wisdom of Teams: Creating the High-Performance Organization.
HarperBusiness, 1993.
Tannen, Deborah. Talking from 9 to 5: Women and Men in the Workplace: Language, Sex, and Power.Avon Books, 1995.
Tannen, Deborah. That’s Not What I Meant: How Conversational Style Makes or Breaks Relationships.Ballantine Books,
1991.
250 SECTION 8 TOOLS FORCOMMUNICATION
List strengths that your workgroup or team has shown in dealing with feelings at work.Briefly summarize a couple of examples of these strengths.Briefly summarize a couple of examples of weaknesses.What steps can you, as a leader, take to encourage continued development of these strengths, and to address weaknesses?What improvements are needed in how your workgroup or team deals with feelings at work?Briefly summarize a couple of examples that illustrate this development need.What two or three steps can you take, as a leader, to ensure that members are provided the opportunity to make needed
improvements in how they handle feelings at work?