Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
1.1 Twenty-First Century Leader 2.3 Directional Statements 4.1 Organizational Design
2.1 Systems Thinking 2.8 Balanced Scorecard 9.1 Leadership Versatility
FOR FURTHER ASSISTANCE
Boyett, Joseph H., and Jimmie T. Boyett. The Guru Guide: The Best Ideas of the Top Management Thinkers.John Wiley &
Sons, 1998.
Crainer, Stuart. The Ultimate Book of Business Gurus: 110 Thinkers Who Really Made a Difference, Ultimate Business
Series. Amacom, 1998.
Drucker, Peter. The Frontiers of Management: Where Tomorrow’s Decisions Are Being Shaped Today.Harper & Row, 1986.
Drucker, Peter. Managing in Turbulent Times.Harper & Row, 1980.
Grove, Andy. High Output Management.Vintage Books, 1983.
Grove, Andy. Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company and Career.
Currency Doubleday, 1996.
Kotter, John. Leading Change.Harvard Business School Press, 1996.
SECTION 1 FOUNDATIONALCONCEPTS 7
“head stuff” 1 2 3 4 5 6 7 “heart stuff” 1 2 3 4 5 6 7
(compliance) (commitment)controls 1 2 3 4 5 6 7 inspires, reframes, 1 2 3 4 5 6 7
coachesone best 1 2 3 4 5 6 7 multiple, 1 2 3 4 5 6 7
management style situational stylestechniques 1 2 3 4 5 6 7 principles 1 2 3 4 5 6 7content 1 2 3 4 5 6 7 context and 1 2 3 4 5 6 7
processquality control 1 2 3 4 5 6 7 everyone 1 2 3 4 5 6 7
responsible for
quality
inward-looking 1 2 3 4 5 6 7 customer-focused 1 2 3 4 5 6 7individual effort 1 2 3 4 5 6 7 individual and 1 2 3 4 5 6 7
and reward team effort and
reward
management 1 2 3 4 5 6 7 all together know 1 2 3 4 5 6 7
knows best bestsuccess as 1 2 3 4 5 6 7 success as the 1 2 3 4 5 6 7
personal success success of othersbest for 1 2 3 4 5 6 7 best for 1 2 3 4 5 6 7
organization organization in
society