Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
2.7 Goal Statements 5.9 Resistance 12.4 Feedback
4.4 Employee Involvement 9.2 Situational Leadership 14.4 Adult Learning
5.1 Change Equation 9.7 Selling Wheel 14.6 Learning Styles
FOR FURTHER ASSISTANCE
Klatt, Bruce. The Ultimate Training Workshop Handbook: A Comprehensive Guide to Leading Successful Workshops and
Training Programs.McGraw-Hill, 1999.
SECTION 14 TOOLS FORLEARNING 443
Major learning steps Bite-size learning chunks Critical teaching points