1 I want my money back!
2 I’m sorry, that’s just not good enough.
3 I’d like to speak to the manager, please.
Exercise 3 page 51
Item he’s
complaining
about
What the
problem is
When he
bought it
What he wants
now
ham
sandwich
it smelled
funny
this morning refund
Challenge! page 51
Students’ own answers
Exercise 4 page 51
a camera: a a coat: b, d, e an electric guitar: f
a laptop: a, f a mobile phone: a, c, f
Exercise 5 page 51
Students’ own answers
Exercise 6 page 51
1 We don’t usually give refunds.
2 We can’t exchange items without a receipt.
3 I’m afraid that’s all I can do.
4 Could I see your receipt, please?
Exercise 7 page 51
Students’ own answers
5G A formal letter
Preparation
Exercise 1 page 52
1 45 Loxley Close
Dartingford
Kent BR33 6TY
3 Osako Electronics 2 18th May 2011
48b Oxford Street
London
4 Dear Sir or Madam
5 Yours faithfully
6 Alison Trout
Exercise 2 page 52
1 Alison Trout 2 an MP3 player 3 May 2011 4 the sound
quality is excellent 5 the MP3 player
Exercise 3 page 52
1 b 2 a 3 c
Exercise 4 page 52
1 returning ✓ 2 reference 3 hearing ✓ 4 appreciate
5 grateful ✓ 6 writing ✓
Exercise 5 page 52
1 I would appreciate it if you could write back as soon as
possible.
2 I would be grateful if you could phone me tomorrow.
3 I am writing to complain about my new laptop.
4 I am enclosing the receipt for your reference.
Writing guide
Exercise 6 page 52
Students’ own answers
5 Culture Extra
Shopping
Exercise 1 page 53
Students’ own answers
Exercise 2 page 53
1 hanging out 2 wander 3 decade 4 structures
5 undisturbed 6 household goods 7 complex 8 sales
9 bargains 10 cash 11 brand-new 12 discounts
Exercise 3 page 53
1 T 2 F 3 F 4 T 5 T 6 F 7 T 8 T
Exercise 4 page 53
Students’ own answers
Get Ready for your
Exam 3
Listening $ LISTENING 24 page 54
Good morning, shoppers! Welcome to Bluewater Shopping Centre. We hope
you have a pleasant shopping experience with us.
Our opening times have been extended for this Bank Holiday weekend. We will
now be open on Friday and Saturday from 9 a.m. to 11 p.m., and on Sunday
from 10 a.m. to 6 p.m.
During this holiday weekend we have several special events for you all. We
are all going to the circus! There will be a funfair in the centre with fabulous
clowns and jugglers for all the children. And don’t forget to look up on Saturday
afternoon, as there will also be flying acrobats in the building!
There will also be some wonderful bargains in all our shops over the weekend.
If you collect the special vouchers throughout the centre, you can use them for
special discounts in many of our stores.
And we aren’t forgetting the young shoppers amongst you. On each of the
three days there will be a children’s treasure hunt in the centre. The children can
follow clues and get special prizes!
So we will have something for everyone, adults and children alike, plus some
great holiday bargains! So come to The Bluewater Shopping Centre this Bank
Holiday weekend! Come and have a good time with us!
1 F 2 T 3 F 4 F 5 T 6 F
Reading page 54
1 B 2 C 3 C 4 C 5 C
Use of English page 55
1 is standing 2 to get 3 left 4 meeting 5 have driven
6 is feeling/feels 7 needs 8 asked 9 is coming/has come
10 has seen
2
edition
Pre-Intermediate Workbook Key
