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228 CHAPTER12 DESIGNINGPRICINGSTRATEGIES ANDPROGRAMS


Discriminatory Pricing
Companies often adjust their basic price to accommodate differences in customers,
products, locations, and so on. Discriminatory pricingoccurs when a company sells a
product or service at two or more prices that do not reflect a proportional difference
in costs. Discriminatory pricing takes several forms:

➤ Customer-segment pricing:Different customer groups pay different prices for the same
good or service. For example, museums often charge a lower admission fee to
students and senior citizens.
➤ Product-form pricing:Different versions of the product are priced differently but not
proportionately to their respective costs. Evian, for instance, prices a 48-ounce
bottle of its mineral water at $2, while its 1.7 ounce moisturizer spray sells for $6.
➤ Image pricing:Some companies price the same product at two different levels based
on image differences. For instance, a perfume manufacturer can put its perfume in
one bottle with a certain name and image priced at $10 an ounce; the same perfume
in another bottle with a different name and image could be priced at $30 an ounce.

Table 4.5 Promotional Pricing Techniques


Technique Description Example
Loss-leader pricing

Special-event pricing

Cash rebates

Low-interest
financing

Longer payment
terms

Warranties and
service contracts

Psychological
discounting

Stores drop the price on well-
known brands to stimulate
additional store traffic.
Sellers establish special prices
in certain seasons to draw in
more customers.
Manufacturers offer cash
rebates to encourage purchase
of their products within a
specified period; this helps
clear inventories without
cutting the stated price.
Instead of cutting its price, the
company can offer customers
low-interest financing.
Sellers stretch loans over
longer periods and thus lower
the monthly payments that
customers pay.

Companies can promote sales
by adding a free or low-cost
warranty or service contract.
Used legitimately, this involves
offering the item at substantial
savings from the normal price.

Kmart cuts the price of selected
toys to attract shoppers before
Christmas.
Staples offers special prices on
stationery items during a back-
to-school sale.
Mazda advertises cash rebates on
the purchase of selected
previous-year models to clear
these vehicles out of dealer
inventory.

Ford offers low- or no-interest
financing to encourage the
purchase of selected vehicles.
Auto companies and mortgage
banks use this approach because
consumers are more concerned
with affordable payments than
with the interest rate.
Real estate brokers offer special
warranties on selected homes to
expedite sales.
A jewelry store lowers the price
of a diamond ring and advertises
“Was $359, now $299.”
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