APPENDIX I: STRATEGIC & TRANSFORMATIONAL LEADERSHIP SCALE
The Strategic Leadership Questionnaire Items
Client centricity:
- Listens attentively to the client
- Maintains a good relationship with the client
- Actively evaluates wKHWKHUFOLHQW¶VH[SHFWDWLRQVKDYHEHHQPHW
- Is attentive to client need
- Creates trust with clients and partners
Operational efficiency:
- Checks work progress against agreed-upon objectives
- Formulates clear objectives
- Reassures time schedules and deadlines
- Works according to a structured system in order to ensure an optimal service level
- Plans in detail how to accomplish an important task
Business development:
- Actively explores new markets
- Recognizes potential new clients
- Makes innovative proposals to penetrate new markets
- Seeks entrance at new potential clients
- Makes clients aware of other company products and services on offer
Organizational creativity:
- Consciously makes room for creativity
- Stimulates thinking outside-the-box
- Facilitates the experimentation with new ideas
- Engenders proactive behavior
- Persuasively sells new ideas in the organization