7 CLIENT’SRESPONSE TOILLNESS 143
Table 7-4
CULTURALASSESSMENTFACTORS OFVARIOUSCULTURESAFFECTINGRESPONSE TOILLNESS
Social Time
Culture Communication Space Organization Orientation
Nonverbal:affec-
tionate, hugging,
touching, eye
contact
Tone:may be loud
and animated
Nonverbal:respect
communicated
by avoiding eye
contact
Tone:quiet,
reserved
Nonverbal:expres-
sive, warm, other-
oriented, shy and
modest
Tone:flowery, loud
voice means mes-
sage is important
Nonverbal:silence
welcomed rather
than chatter; eye
contact accept-
able, but “polite”
women lower
their eyes
Tone:quietNonverbal:eye con-
tact and touching
among family and
friends; eye con-
tact avoided with
authority figures
Tone:expressive
and may appear
loud
Nonverbal:direct
eye contact,
outgoing, close
contact and
touching with
family and friends
Tone:loud in nor-
mal conversation,
direct commands
or requests may
seem forceful
Nonverbal:shy and
affectionate, little
direct eye contact
with authority
figures
Tone:soft-spoken,
tone changes with
emotionRespect privacy,
respectful ap-
proach, hand-
shake appropriateLight-touch hand-
shakePrefer closeness in
space and with
same sexSmall personal
space with one
anotherKeep respectful
distancePreferences for
personal space
vary greatlyHandshakes not
usually practiced,
personal space
constrictedFamily: nuclear,
extended, matriar-
chal, may include
close friendsFamily: vary; may
be matrilineal or
patrilineal clanFamily: nuclear and
extended, often in
same householdFamily-oriented,
usually three
generations in
one houseExtended families
common, wife
expected to be
part of husband’s
familyFamily-oriented, ex-
tended families in
same householdFamily-oriented,
nuclear and
extended, may
have several
generations in
one householdFlexible, nonlinear;
life issues may take
priority over keep-
ing appointmentsFlexible, nonlinear;
flow with natural
cycles rather than
scheduled, rigid
appointmentsMore past and future
than presentFlexible attitude,
tardiness for
appointments
expected, emphasis
on past (remember-
ing ancestors) but
also on present,
because actions will
determine future
Being on time not
valuedSocial orientation to
time varies, on
time for business
appointmentsBoth past and present
orientations; tardy
for social events
but on time for
business events like
appointments(continued)African American
American
Indians/Native
Americans
Arab American
Cambodian
Chinese
Cuban
Filipinos
