TIME MANAGEMENT
have important work in front of you and don’t
need to apologize for excusing yourself to get
back to it.
Don’t give people on the telephone—or in
person—openings for lengthy conversations. If
a person refuses to specify what he wants dur-
ing a phone call, ask, “What can I do for you?”
If he won’t get to the point, help him by say-
ing, “I need to sign off now. Before I go, is there
“There are a few things
that you can do that will
yield better results than
your doing a whole lot
of other things... and
it’s your duty to yourself
and your team to know
where your highest
payoff activities are and
eliminate activities that
yield the fewest results.”
—David Cottrell,
author ofMonday Morning Mentoring