Exhibit 22.1 Knowledge Management and Change Management
Checklist: How to Gauge the Potential Success of Your
Knowledge Management Initiative, Cont’d.Change
Management
Factor Good Signs Bad Signs
- Priorities Users see the importance Users attach a different
of KM in the same way as priority to KM than what
others, especially organi- was expected, or their
zational leaders, see it. priorities differ from those of
their managers and leaders. - Fear of Users see new technology Users are nervous about
technology as an easy “climb up” working with new
from what they are technology that is
currently using. fundamentally different
from what they are used to. - Sink-in Users have had time to Users believe they are being
time think about and absorb rushed into adopting the
what will happen, before new KM approach.
it happens. - Training Users see themselves as Users feel they are being
appropriately skilled to asked to do something for
handle the new KM system. which they believe they
have not been adequately
trained. - Ongoing Users and their managers There is little or no support
support feel supported in use of structure to help people
the KM system. adapt to the KM system.
THEROLE OFCHANGEMANAGEMENT 253