- J. Pfeffer, The Knowing-Doing Gap(Boston: Harvard Business
School Press, 2000). - P. Senge, The Fifth Discipline(New York: Doubleday, 1990).
- A. Gregerman, Lessons from the Sandbox(New York: McGraw-
Hill, 2000). - Ibid., p. 139.
- Vail, Learning as a Way of Being,pp. 53–54.
- E. Langer, Mindfulness(Reading, Mass.: Perseus Books, 1989).
- Vail, Learning as a Way of Being,p. 75.
Chapter Eighteen, “What’s the Big Idea?”- J. M. Kouzes and B. Z. Posner, The Leadership Challenge,3rd ed.
(San Francisco: Jossey-Bass, 2002), p. 20. This material is used
by permission of John Wiley & Sons, Inc. - R. Gandossy and M. Effron, “The 20 Best Companies for Lead-
ers,” Chief Executive,June 2002, pp. 26–30; M. Effron and R. P.
Gandossy, Leading the Way: Three Truths from the Top Compa-
nies for Leaders (New York: Wiley, 2004). - R. Slater, Saving Big Blue: Leadership Lessons and Turnaround Tac-
tics of IBM’s Lou Gerstner(New York: McGraw-Hill, 1999), p. 269. - All anonymous quotes in this chapter are from interviews con-
ducted by Marc Effron, Bob Gandossy, and Lauren Cantlon in
January, February, and March 2003. - From the poem “Risks,” author unknown; http://www.exrx.net/
Psychology/Risks.html - http://www.brainyquote.com/quotes/quotes/s/sirwinston
131192.html - http://www.quotationspage.com/quotes/Evenius
Chapter Twenty, “Developing New Ideas for Your
Clients—and Convincing Them to Act”- In this chapter, I use the word clientnot just in its traditional sense
of a purchaser of consulting, financial, and other professional
NOTES 34136 972185 Notes.qxd 1/13/04 2:11 PM Page 341