OCP-CFOPS-Framework.2019v1.4

2.2 Integration of processes and governance through Transition..................................................................

The delivery requires integration of the parties’ processes and governance structures to minimize risks
and to secure continuous improvements. During the transition phase, the customer and the supplier align
and integrate their processes, functions, systems and organizations to enable efficient operations.

The starting point should be the current site strategy set by the customer. The site strategy aims to align
the actual capabilities with future demands of users and owners; it is not unusual with a life span of up to
30 years or more for a critical facility. During its initial planning, it may have other capability targets and
expectations than in later stages. Technical requirements, demands for lowered environmental impact
and even the desired level of resilience can change during the sites lifetime.

To ensure minimized risks and transparency, the transition should be run as a clearly defined project that
is led and quality assured by highly skilled and experienced transition specialists. In some instances,
team members from the previous customer organization join a new supplier, while in other situations the
organizations are kept as-is.

Besides technical resources, the site strategy needs to include a sourcing strategy for external suppliers.
Relying on suppliers may in return require skills in project management and supplier management and
will affect which processes to integrate with external parties.

Through a risk-based transition methodology the parties collaborate and ensure there is an agreed
Statement of Work (SOW) which clarifies what services are included in the baseline and what services
are available via separate service requests.

Key items formally confirmed and clarified before or during transition:

 Service levels and penalties in case of failure

 Asset Lists which clarifies the detailed scope for on-site services

 Border Lists where accountabilities and responsibilities are confirmed

 Organizational model for demand and supply with stakeholders and their dependencies

 Terms and conditions that regulate the provided services

Processes and systems clarified or integrated during the transition period:

 Incident management and Business Continuity Planning (BCP)

 Work Orders & Project Management

 Authentication and authorization management for on-site access

 Budgeting, lifecycle management and financial management

 Key Performance Indicators (KPIs) for Monitoring and reporting

 Annual plan for Site Operations and recurring governance meetings

 Collection of existing site policies and reference library elements for Document management and

list missing information with due dates and accountable parties for completion

The most commonly integrated systems range from technical monitoring to physical access controls and
security systems. Technical site monitoring is typically based on the underlying site infrastructure that
communicate through standardized protocols, e.g. SNMP or ModBus.

2.3 Continuous improvements of processes and governance structures.......................................................

The improvement approach used for framework refreshment as well as process improvements for specific
sites is based on the PDSA (Plan-Do-Study-Act).