3.3.5 Supply chain and sourcing........................................................................................................................
Handling mission critical functions and critical facilities require not only high standards within your own
organization. This commitment should also cover suppliers and products used to perform services.
Supply Chain drives selection of strategic suppliers of services or products by setting common
baselines to meet, e.g. with regards to cost, quality, environment, security and CSR.
Warehouse & Logistics can be handled for the customer. This often covers access to critical
spare parts on site, but can also include access to centralized warehouses or logistics hubs.3.3.6 Managed Operating Center – Remote Operations...................................................................................
Sites may be operated remotely to a much larger degree than only a few years ago. This enables remote
expert support for several processes, e.g. capacity management and optimization, risk management as
well as energy use improvements.
A Managed Operation Center (MOC) enables the site management function to asses, analyze and
improve performance of the technically monitored site systems components, e.g. UPS, chillers, power
meters, auxiliary systems, as well as CCTV or in-rack equipment, from individual power strips to servers.
Furthermore, this opens up for predictive maintenance rather than relying on planned preventive
maintenance, and many other benefits.