The customer can still manage the procurement, annual ratings and price reviews of the site management
and the on-site services.
Financial and technical reviews of the services can be done by the customer, unless the parties agree
that this is also to be handled by the site management supplier, e.g. using the principles of “open book”.
The principle of “open book” indicates that the site management supplier openly accounts for the cost
levels and transparently adds its fees and margin levels for handling the on-site service providers, e.g.
financial and technical reviews and recurring planning meetings on behalf of the customer organization.
1.4.3 Model 3 – Integrated site operations.........................................................................................................
The third model, integrated site operations, means that the customer has a single service supplier
handling all site related services and the governance of those at a given price structure.
This model may be in line with a pure demand-supply relationship at fixed or variable service fees, or it
may be based on the integrated service supplier representing the customer in relationship to the on-site
service suppliers with an “open book” approach or other fee structures.