The only area in which there was more dissatisfaction than satisfaction was pay. A
higher proportion than might have been expected (72 per cent) were satisfied or very
satisfied with the work itself, and equally high percentages were satisfied with regard
to having a sense of achievement and scope for using initiative.
People will feel that they have been treated justly if management’s decisions and
procedures are fair, consistent, transparent and non-discriminatory, and properly
consider the views and needs of employees.
236 ❚ Work and employment