The process of performance
management
PERFORMANCE MANAGEMENT AS A PROCESS
Performance management should be regarded as a flexible process, not as a ‘system’.
The use of the term ‘system’ implies a rigid, standardized and bureaucratic approach
that is inconsistent with the concept of performance management as a flexible and
evolutionary, albeit coherent, process that is applied by managers working with their
teams in accordance with the circumstances in which they operate. As such, it
involves managers and those whom they manage acting as partners, but within a
framework that sets out how they can best work together.
PERFORMANCE MANAGEMENT AS A CYCLE
Performance management can be described as a continuous self-renewing cycle, as
illustrated in Figure 33.1.
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