A Handbook of Human Resource Management Practice

4. Innovative/sophisticated– personnel specialists are on the board, take part in inte-
   grating HR and business strategies, and are recognized as making an important
   contribution to organizational success. They develop and deliver sophisticated
   services in each of the main HR areas.

John Storey (1992a)

Storey’s model suggests a two-dimensional map: interventionary/non-interven-
tionary and strategic/tactical, as illustrated in Figure 4.1. From this he identifies four
roles:

1. Change masters(interventionary/strategic), which is close to the HRM model.


2. Advisers(non-interventionary/strategic) who act as internal consultants, leaving
   much of HR practice to line managers.


3. Regulators(interventionary/tactical) who are ‘managers of discontent’ concerned
   with formulating and monitoring employment rules.


4. Handmaidens(non-interventionary/tactical) who merely provide a service to
   meet the demands of line managers.

78 ❚ Managing people

Strategic

Tactical

CHANGEMAKERS ADVISERS

REGULATORS HANDMAIDENS

Interventionary Non-interventionary

Figure 4.1 Types of personnel management (Source: Storey, 1992a)