270 CHAPTER 9|CONGRESS
CONSTITUENCY SERVICE
Another thing incumbents do to get re-elected is “work their districts,” taking
every opportunity to meet with constituents, listen to their concerns, and perform
casework (helping constituents interact with government programs or agencies).
High levels of constituency service may help explain why some incumbents have
become electorally secure.
Members of Congress love doing constituency service because it is an easy way
to make voters happy. If a member can help a constituent solve a problem, that per-
son will be more likely to support the member in the future.^14 Many voters might
give the incumbent some credit simply for being willing to listen. Therefore, most
members devote a signifi cant portion of their staff to constituency service, pub-
lish newsletters that tout their good deeds on behalf of constituents, and solicit
citizens’ requests for help through their newsletters and websites.
This combination of factors gives incumbents substantial advantages over
candidates who might run against them. By virtue of their position they can help
constituents who have problems with an agency or program. They attract media
attention because of their actions in offi ce. And they use their offi cial position as a
1948 1954 1960 1966 1972 1978 1984 1990 1996 2002 20082012
10
20
30
40
50
60
70
80
90
100%
Percent defeated
Percent defeated
plus retirements
*Percentage for the Senate is of those up for re-election.
Source: Compiled from Center for Responsive Politics, Reelection Rates over the Years, http://www.opensecrets
.org/bigpicture/reelect.php; and Norman J. Ornstein, Thomas E. Mann, and Michael J. Malbin, Vital Statistics
on Congress: 1999–2000 (Washington, DC: CQ Press, 2000), pp. 60–63; 2010 and 2012 percentages calculated
from election results, http://elections.nytimes.com (accessed 11/10/12).
SENATE INCUMBENCY RE-ELECTION RATES, 1948–2012*
Incumbency re-election rates are noticeably more volatile in the Senate than in the
House. What implications does this have for the Founders’ belief that the Senate
should be more insulated from popular control than the House? Does the Senate’s six-
year term help provide that insulation?