Introduction 9
I N T R O D U C T I O N 9
Why You Need
This Book
Do you want to:ƒ Know the early warning signs of rage?
ƒ Elect people who really know what they’re
talking about?
ƒ Establish rapport quickly with customers?
ƒ Contribute juicy insights to discussions about
your favorite celebrities?
ƒ Recognize love at first sight?
ƒ Become the salesperson everyone wants to
talk to?
ƒ Be the actor who nails every scene, and
always gets the call back?