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NLP At Work : The Difference That Makes the Difference in Business

(Steven Felgate) #1

  • 1 WHAT IS NLP? Preface to the revised edition xii

    • Neuro linguistic programming

    • The relevance of NLP

    • What will you gain from this book?

    • How does NLP work?



  • Part I: The Elements of NLP

  • NEURO

  • 2 THINKING PATTERNS

    • Preferences in thinking patterns

    • Finer distinctions in thinking

    • Managing your thinking process

    • The SWISH: Shortcut to managing your thinking

    • Questionnaire: Identify your preferred thinking pattern



  • 3 FILTERS ON YOUR WORLD

    • Learning to relate successfully

    • Associated/dissociated

    • Towards/away from

    • Match/mismatch

    • Big chunk/small chunk

    • Past/present/future

    • Activity/person/object/place/time

    • Internal/external

    • Convincer pattern

    • Questionnaire: Identify your filters



  • 4 THINKING WITH YOUR BODY

    • The eyes have it

    • How else do we think with our body?

    • The importance of reading body language

    • Traditional ways of reading body language

    • Mind and body are one

    • Spotting the filters

    • Using body language to influence our state

    • Shortcut to using body language to achieve an aligned state



  • LINGUISTIC

  • 5 ENRICHED COMMUNICATION

    • Sensory-specific language

    • Shortcut to using enriched language



  • 6 PRECISION QUESTIONS

    • Lazy language

    • Deletions

    • Generalizations

    • Distortions

    • Manage your internal dialog

    • Manage your external dialog

    • Shortcut to challenging personal limitations



  • 7 HYPNOTIC LANGUAGE

    • Applications in business

    • Ambiguity

    • Embedded commands and questions

    • Presuppositions

    • Distortions

    • Mind-reading



  • 8 METAPHOR: THE KEY TO THE UNCONSCIOUS MIND

    • The structure of metaphor

    • The door to creativity



  • 9 METAMESSAGES

    • The beliefs behind “healthy” metamessages

    • Factors that contribute to metamessages



  • PROGRAMMING

  • 10 MODELING

    • The importance of modeling

    • Strategies

    • Decision-making strategies

    • Modeling in business

    • A benchmark for excellence

    • Shortcut to modeling a skill



  • 11 STRATEGIES FOR SUCCESSFUL LIVING

    • Strategies for success

    • The groove in the well

    • Coding strategies

    • Why it is important to learn how to model

    • TOTE

    • Shortcut to developing a strategy



  • Part II: Model Yourself with NLP

  • 12 TAP INTO YOUR INNER POTENTIAL: ANCHORING

    • Anchors can make or break our day

    • Making anchors work for you

    • Anchoring a resourceful state for yourself

    • Take responsibility for your effect on others

    • Business anchors

    • Switching states

    • Chaining resources

    • Anchoring insight

    • Shortcut to anchoring resourceful states



  • 13 ALIGN YOURSELF: NEUROLOGICAL LEVELS OF CHANGE

    • The different levels

    • The influence of the levels

    • Sustainable change

    • Reactive or proactive?

    • When we go out of alignment

    • Steps to personal congruence

    • Shortcut to personal alignment



  • 14 WRITE YOUR OWN LIFESCRIPT: BELIEFS OF EXCELLENCE

    • How beliefs originate

    • How beliefs influence our lives

    • The beliefs of excellence

    • Beliefs that underpin appraisal

    • Beliefs at the heart of customer support

    • Beliefs that support negotiation

    • Shortcut to stepping into a belief of excellence



  • 15 ACHIEVE WHAT YOU REALLY WANT: WELL-FORMED OUTCOMES

    • Problem thinking

    • Outcome thinking

    • Organizational outcomes

    • Shortcut to achieving what you really want



  • Part III: Lead with NLP

  • 16 DEVELOP A CLIMATE OF TRUST: RAPPORT

    • How to build and maintain rapport

    • Rapport as a form of influence

    • Matching and pacing values in negotiation

    • Whole body listening

    • That email

    • Shortcut to building rapport



  • 17 NEGOTIATE YOUR WAY THROUGH LIFE: PERCEPTUAL POSITIONS

    • Taking a balanced approach

    • Where and when can we use this approach?

    • Imbalanced positions

    • When should you use each position?

    • Organizational implications

    • Taking a balanced position on assertion

    • Shortcut to perceptual positions



  • 18 RESOLVING CONFLICT: PARTS INTEGRATION

    • On the one hand... on the other hand...

    • Why bother?

    • Listening to the wisdom of your body

    • Shortcut to “pulling yourself together”



  • 19 GIVING AND RECEIVING FEEDBACK

    • Feedback and modeling

    • Beliefs that support feedback

    • Receiving feedback

    • Giving feedback

    • Shortcut to developing your ability to give feedback



  • 20 HIGH PERFORMANCE COACHING

    • The aim of NLP-based coaching

    • NLP and other kinds of coaching

    • Creating a platform for change

    • Finding our inner resources

    • Recognizing a state of high potential

    • The ladder to success

    • Presuppose excellence

    • Who is coaching whom?

    • Shortcut to coaching



  • Glossary

  • Taking your learning further

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