Disability Law Primer (PDF) - ARCH Disability Law Centre

TABLE OF CONTENTS

I. Overview ............................................................................................................................................... 4

A. Purposes and Goals of Attendant Services ...................................................................................... 5

B. Legislative Framework ..................................................................................................................... 6

C. Who is Eligible for Attendant Services? ........................................................................................... 6

II. Assisting Clients with Attendant Services Issues .................................................................................. 8

III. Types of Attendant Services ............................................................................................................ 8

A. Support Services Living Units/ Assisted Living Services in Supportive Housing .............................. 9

B. Shared Living Units ........................................................................................................................... 9

C. Attendant Outreach Services ........................................................................................................... 9

D. Accessing Services .......................................................................................................................... 10

E. Direct Funding Program ................................................................................................................. 10

IV. Service Providers: Community Care Access Centres ..................................................................... 12

V. Protecting the Rights of Clients who Receive Attendant Services ...................................................... 13

A. Questions about Quantity of Services ........................................................................................... 14

B. Questions about Quality of Services .............................................................................................. 15

1. Staff Changes ............................................................................................................................. 15


2. Gender of Attendants ................................................................................................................ 16


3. Cultural Background of Attendants ........................................................................................... 17


4. Scheduling of Services ............................................................................................................... 17


5. Limits on Provision of Medical Supplies and Services ............................................................... 18

VI. Responding to Client Concerns ...................................................................................................... 18

VII. Tools for Promoting Access to Services ......................................................................................... 20

A. Home Care Bill of Rights ................................................................................................................ 20

B. Convention on the Rights of Persons with Disabilities .................................................................. 21