For CCAC services, a person is only able to access services that are available within
the person’s CCAC catchment area. Not all services may be available in all areas.^14
The CCAC also reserves the right to deny service if the consumer’s home is not
appropriate in terms of safety, space or privacy to provide the required service. Every
effort must be made to adapt the service or the space to allow service to be provided
safely before finding a person ineligible.^15
The Attendant Outreach Services Policy Guidelines and Operational Standards state
that persons who cease to meet the eligibility requirements for attendant outreach
services must not have their services terminated without alternative service options
having been arranged.^16
Informed consent is required for an agency to assess a person’s requirements,
determine their eligibility or provide a community service, which includes community
support services, homemaking services, personal support services and professional
services.^17 A person authorized under the Substitute Decisions Act, 1992 to make
personal care decisions on behalf of a person found incapable to make such decisions
may provide consent on behalf of that individual to an evaluation or assessment of the
person and the provision of community services to that person.^18
Consumers are expected to direct their own attendant services and homemaking
services. Agencies are expected to explore other services from other ministries for
consumers who cannot direct their own services.^19 Refusal to provide services based
(^13) See Home Care Complaints and Appeals (CLEO 2010) p. 3.
(^14) CCAC Client Services Policy Manual (Sept. 2006). Chapter 3, ss. 3.1
(^15) CCAC Client Services Policy Manual (Sept 2006). Chapter 3. s. 3.1.1
(^16) Ministry of Health, Long-Term Care Division, :Attendant Outreach Services: Policy Guidelines and
Operational Standards” (fall 1996) p. 15 (item II (vi)). This document can be accessed using
http://www. 17 champlainlhin.on.ca/WorkArea/linkit.aspx?LinkIdentifier=id... https://www.google.ca/ - #
18 Home Care and Community Services Act, s. 24.^
See CCAC Client Services Policy Manual (Sept. 2006), Chapter 4, “Consent to Treatment, Admission
to Long- 19 Term Care Home and Community Services,”
Ministry of Health: Long-Term Care Division, “Attendant Outreach Services: Policy Guidelines and
Operational Standards” (fall 1996) p. 15 (see note 16)