Chapter 9
Accessibility Legislation:
A Primer on the
Accessibility for Ontarians with Disabilities Act,
Accessible Customer Service Standards, and
Integrated Accessibility Standards
Kerri Joffe, Staff Lawyer, ARCH Disability Law Centre
September 2013Current to September 2013. Anyone intending to rely on this paper should conduct their own
research for updates in the legislation and jurisprudence.
A French version of this paper has been prepared by the Centre for Legal Translation and
Documentation. The translation is entitled x and can be found at Chapter 9. The analysis is
based on an English version of the law.