TABLE OF CONTENTS
I. Introduction .................................................................................................... 4
II. AODA Framework .......................................................................................... 4
III. Customer Service Standard ........................................................................... 7
IV. Integrated Accessibility Standards ............................................................... 10
A. Information and Communications .......................................................... 12
B. Employment Standards.......................................................................... 13
C. Transportation Standards ...................................................................... 14
D. Design of Public Spaces Standards/ Accessibility Standards for the Built
Environment .................................................................................................... 17
V. Enforcement of AODA and Accessibility Standards ..................................... 17
A. Reporting ............................................................................................... 18
B. Inspections ............................................................................................. 19
C. Orders and Administrative Penalties ...................................................... 20
D. Appeals to the License Appeal Tribunal ................................................ 21
VI. AODA and Human Rights Legislation .......................................................... 21
VII. Impact of the AODA on Other Legislation .................................................... 24
VIII. Conclusion ................................................................................................... 25