- Every Ontario Government ministry;
- Every municipality in Ontario;
- Provincial and municipal boards, commissions and agencies, such as
Cancer Care Ontario, administrative tribunals and boards (such as the
Social Justice Tribunals), Greater Toronto Transit Authority, Royal
Ontario Museum, etc.;^15 - Every district school board;
- Every hospital;
- Every college of applied arts and technology;
- Every university and its affiliated colleges that receive grants from the
Ontario Government; - Every public transit organization, including municipally operated
transportation services;^16
The Standard requires relevant organizations and individuals to establish
policies, practices and procedures governing the provision of goods and services
to people with disabilities. Goods and services must be provided in a manner
that respects the dignity and independence of people with disabilities. They must
be integrated unless an alternate measure is necessary, and people with
disabilities must be given an equal opportunity to use or benefit from the service
or good. Organizations and individuals must take into account disability-related
needs when communicating with people with disabilities. Every designated
public sector organization and private organizations that have at least 20
employees must document its policies, practices and procedures and make
these available upon request.^17
(^15) Schedule 1 of the Customer Service Standard provides a list of the boards, commissions,
authorities and agencies to which the Standard applies. See Accessibility Standards for Customer
Service, supra 16 note 13.
17 Accessibility Standards for Customer Service, supra note 13 at ss 1, 2.^
Ibid at s 3.