- Every municipality
- Every organization listed in Column 1 of Table 1 of a regulation
entitled Public Bodies and Commission Public Bodies – Definitions,
made under the Public Service of Ontario Act. This includes
provincial and municipal boards, commissions and agencies,
similar to those included under the Customer Service Standard.^22
In the private sector the Integrated Standards apply to people or organizations
that provide goods, services or facilities to the public or other third parties and
have at least one employee in Ontario.
All organizations must develop and implement policies regarding how the
organization will meet its obligations under the Standards. Public sector
organizations and large organizations (defined as those with 50 or more
employees) must prepare written documents; make these publicly available; and
make documents available in accessible formats on request.^23 The Standards
also require the same organizations to establish, implement and document multi-
year accessibility plans, outlining a strategy to prevent and remove barriers to
accessibility. These must be posted on the organization’s website and made
available in accessible format on request.
Public sector organizations must incorporate accessibility design and features
when acquiring goods, services or facilities. The exception to this requirement is
where it is not practicable to do so, as determined by the organization itself.^24
Public and private sector organizations must provide their employees, volunteers,
and people who participate in developing organizational policies with training on
the Integrated Standards and on the Human Rights Code as it applies to people
(^22) Integrated Accessibility Standards, O Reg 191/11 at ss 1(3), 2.
(^23) Ibid at s 3.
(^24) Ibid at s 5.