table. As we have said earlier, asking personal questions and so-
liciting opinions of the “movers and shakers” in an industry or as-
sociation instills a sense of proprietary interest among them. When
those leaders feel that interest in the mission, the task of the mar-
keter in approaching their followers will be greatly facilitated.
Refining Your Event Marketing
Evaluation Methods
The trends in effective marketing evaluation point directly at effi-
cient record keeping (archiving), documentation, and evaluation
of virtually every element of the event. Overall attendance is good
to know and easy to track. Attendance at eachevent function is
betterto know and more difficult to track. The answers lead to
clear indications of attendee preferences and needs and will result
in modifications (sometimes subtle, sometimes dramatic) in the
marketing message and event programming. How are performance
records documented?
DOCUMENTATION
In establishing a system of event performance archives, remember
this basic principle: Keep records of virtually everything, from the
beginning of the marketing process through the event’s final eval-
uations. Sophisticated computer programs may help you retain
and recoup the records in an organized fashion—in perpetuity—
for examination and comparison at critical junctures of the plan-
ning process. But computers can only provide the information that
is gathered for input, and only to the degree of accuracy with
which the data are measured.
The marketer should keep copies of absolutely everything con-
nected with the campaign, together with mailing or transmission
dates as well as response levels for each medium. Dates of the re-
sponses are also important. Translating the history of the event is
critical. For event planners, it is vital to know if the sponsoring or-
ganization enjoys immediate and positive responses to promotion.
Planning is much easier when the early acceptance of the invita-
tion (and the number of registrations) is known early on. But an
184 Chapter 8 Trends in Event Marketing