270 NOTES
Chapter 9: Applying the Behavioral Coaching Model
Organization-Wide
- All names of people and companies are fictitious.
- Linda Sharkey, “Leveraging HR: How to Develop Leaders in Real Time,” in
Human Resources in the 21st Century,eds. Marc Effron, Robert Gandossy, and
Marshall Goldsmith (Hoboken, NJ: Wiley, 2003).
Chapter 10: The Leader as Coach
- See, for example, Watson Wyatt, “Human Capital Index: Human Capital as a
Lead Indicator of Shareholder Value,” available from http://www.watsonwyatt.com
/research /resrender.asp?id=W-488&page=1.
Chapter 11: Is Coaching Worth the Money? Assessing the ROI of
Executive Coaching
- Robert M. Solow, “Mysteries of Growth,” New York Review of Books(July 3,
2003), p. 49. - James W. Smither, Manuel London, Raymond Flautt, Yvette Vargas, and Iv y
Kucine, “Can Working with an Executive Coach Improve Multisource Feedback
Ratings over Time? A Quasi-Experimental Field Study,” Personnel Psychology,
vol. 56, no. 1 (2003), pp. 23– 44.