Case Studies in Knowledge Management

(Michael S) #1

106 Bartczak and England


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DoD. The proposal was approved in 1998 and the resulting effort became known as the
Defense Acquisition Deskbook program. Now, as a DoD-level project, the program (and
the accompanying information system) was to be managed and developed by an
interservice Joint Program Office. As such, major Deskbook activities were transferred
to the Joint Program Office and AFMC/DR personnel were assigned the remaining task
of keeping the AF’s Deskbook documents that resided on the system updated and
current. Although the Joint Program Office retained oversight responsibility for the
Deskbook program, a yearly funding stream of $1.5 million remained to support AFMC/DR’s
portion of the effort. Of this $1.5 million budget, only $500,000 was committed to mainte-
nance of the Deskbook program. As such, AFMC/DR found itself asking, “What can we
do with an extra million dollars?”
The answer came quickly in the form of an AF Inspection Agency study that
identified a need for an overarching “lessons learned” program for the AF. While the need
was AF-wide, the AFMC/DR Deskbook Team decided to use its own expertise and excess
funding from the Deskbook program to address the problem for the AF. As a result, it
produced a formal requirement to develop an information system-based AF Lessons
Learned pilot program. Using the AFMC Deskbook system design as a foundation, the
Deskbook Team added additional capabilities that allowed the capture and dissemination
of “lessons learned” information.
While researching and developing the Lessons Learned pilot program, the Deskbook
Team decided that the new business concept touted as “KM” captured the essence of


Air Force Special Operations Command
AFSOC

Air Combat Command
ACC
Air Education & Training Command
AETC

Air Mobility Command
AMC
U. S. Air Forces Europe
USAFE

Air Force Reserve Command
AFRC
Air Force Space Command
AFSPC

Pacific Air Forces Command
PACAF
Air Force Material Command
AFMC

HQ USAF

Air Force Special Operations Command
AFSOC

Air Combat Command
ACC
Air Education & Training Command
AETC

Air Mobility Command
AMC
U. S. Air Forces Europe
USAFE

Air Force Reserve Command
AFRC
Air Force Space Command
AFSPC

Pacific Air Forces Command
PACAF
Air Force Material Command
AFMC

HQ USAF

Figure 1. U.S. Air Force major commands


HQ AFMC

Air Logistics Centers

Laboratories Specialized Centers

Product Centers Test Centers

Field Operating Agencies

HQ AFMC

Air Logistics Centers

Laboratories Specialized Centers

Product Centers Test Centers

Field Operating Agencies

Figure 2. Air Force Material Command organization

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