Case Studies in Knowledge Management

(Michael S) #1
Developing a Knowledge Management Strategy 119

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APPENDIX 3

Explanation of AFKM System Components

AFKM Hub. What is now the AFKM Hub was originally the primary Web site for
the AF Lessons Learned utility. Although the Web site has evolved, the Lessons
Learned are still the centerpiece of the Hub (Figure 1). Lessons Learned have been
captured and categorized by subject area and provide valuable knowledge about past
processes and events. The AFKM Hub also acts as a portal for all other AFKM
components and, as such, it also serves as the default AFKM home page. The AFKM
Hub provides a conduit to select relevant information and knowledge resources and
provides an avenue for creating a knowledge-sharing organization.


Deskbook. The DoD Acquisition Deskbook (Figure 2) is an automated reference tool that
provides the most current acquisition information for all DoD services and
agencies. Deskbook simplifies the acquisition process by maintaining a single
source of up-to-date reference material on acquisition policy and practices.
AFMC Help Center. The AFMC Help Center (Figure 3) allows AFMC customers to
perform a natural language or keyword search of over 130 AFMC Web sites and
selected databases. It connects AFMC customers throughout the AF and DoD
with the appropriate AFMC information source or point of contact. The search
engine used dynamically creates a unique results page separated into four catego-
ries:


  • ranked list of related Web documents and links

  • top-priority major command issues

  • bulletin board discussion entries

  • contact information for the AFMC command liaisons and topic area points
    of contact


Appendix 3 – Figure 1. AFKM Hub

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