202 Bayer, Enparantza, Maier, Obermair, and Schmiedinger
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Know-CoM Software Prototype
The Know-CoM software is currently implemented as a Web-based application on
a Lotus Notes system (www.lotus.com). Lotus Notes was chosen as the platform for the
software prototype, because it provides a set of advanced functions to support database
and document management, communication, coordination, collaboration, administration
of users, and security mechanisms in a Web-based environment. The CSCW (computer-
supported cooperative work) approach provides easy access to communication solu-
tions such as Lotus Sametime (instant messaging and Web conferencing) and Lotus
Quickplace (team workplace). Additionally, Lotus Notes comprises integrated discus-
sion boards and supports work flows. Particularly, an integrated and easy-to-use CSCW
approach is important in order to foster cooperation between DMCs. Additionally, a VPN
(virtual private network) connection is not needed to access a Lotus Notes server,
because an encrypted data transfer between clients and servers is supported. This allows
secure data or information sharing. Further, advanced applications are full-text retrieval
on the local server, mail and calendar integration, the possibility to replicate data of local
databases on portable computers, the provided security features, and a policy-based
management for different roles. Next to the CSCW integration, particularly the fact that
Lotus Notes stores documents on the basis of metadata, influenced the platform decision
because this approach fits well with the multidimensional knowledge structure.
Figure 5. Overview of the KM solution for die- and mold-manufacturing SMEs