214 Anand, Pauleen, and Dexter
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Bank a more effective and better place of work. The results identified several opportu-
nities for the Bank including the following:
- Changes to the management practices;
- Improvement in communication within the Bank;
- Better tools and information; and
- Recognition for work done.
The Bank is an advanced and proactive user of technology, comprising predomi-
nantly technology-literate, highly skilled specialist staff. Due to the nature of policy
development, there is a requirement for collaboration across business units and this has
Figure 1. Reserve Bank management structure (adapted from Reserve Bank, 2002)