Case Studies in Knowledge Management

314 Mehta and Mehta

Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written

Exhibit 10. Levels of Infosys’s Knowledge Management Maturity (KMM) Model

Level Label Organizational Capability

1 Default Complete dependence on individual skills and abilities

2 Reactive Ability to perform repeatable tasks

3

Aware

• Restricted ability for data-driven decision making


• Restricted ability to leverage internal expertise


• Ability to manage virtual teams well

4

Convinced

• Quantitative decision making for strategic and operational
  applications


• High ability to leverage internal and external sources of
  expertise


• Measurable productivity benefits through knowledge
  sharing


• Ability to sense and respond proactively to changes in
  technology and business environment

5

Sharing

• Ability to manage organizational competence
  quantitatively


• Streamlined process for leveraging new ideas for business
  advantage


• Ability to shape change in technology and business
  environment

Source: Infosys