Case Studies in Knowledge Management

Case Studies in

Knowledge

Management

Table of Contents

Preface......................................................................................................................... vii

Section I:

Knowledge Management in Support of Organizational Learning

Chapter I.
Learning from Simple Systems: The Case of JPL 101 ................................................. 1
Lynne P. Cooper, Jet Propulsion Laboratory, USA
Rebecca L. Nash, Jet Propulsion Laboratory, USA
Tu-Anh T. Phan, Jet Propulsion Laboratory, USA
Teresa R. Bailey, Jet Propulsion Laboratory, USA

Chapter II.
A Knowledge Management Case Study in Developing, Documenting, and
Distributing Learning................................................................................................ 23
Brigette McGregor-MacDonald, Marsh Inc., UK

Section II:

Knowledge Management in Support of Retaining Organizational Knowledge

Chapter III.
A Case Study on Assessing the Readiness of Professional Services Company to
Build an Organizational Memory Information System.............................................. 36
Hani Abdel-Aziz, Cairo University, Egypt
Khaled Wahba, Cairo University, Egypt

Chapter IV.
Rebuilding Core Competencies When a Company Splits: A Case Study of Assessing
and Rebuilding Expertise............................................................................................ 51
Gail Corbitt, California State University, Chico, USA