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Level 3: New Hire Boot Camp/Orientation (new hires only)
The New Hire Boot Camp is a highly modular training system that accommodates
both internal hires, someone hired within the HP/Agilent organization, and external hires.
The Boot Camp was designed as a direct result of the needs assessment as it became clear
that new hires had different knowledge needs from existing employees. In transitioning
organizations, there were many new hires. An external hire is someone hired from outside
the current HP or Agilent organization who is new to the HP or Agilent culture, such as
all the college hires who were brought into the Brussels Agilent organization. (In
addition, internal hires are people who have worked for HP or Agilent before, but are new
to the Financial Services Organization [FSO] or someone who transferred from another
FSO department. In general, the assumption for internal new hires is that they are new
to the FSO. Employees who transfer within the FSO do not generally need the level 3
topics at all.) Given that internal hires are new to the FSO, topics appropriate for all new
hire boot camp participants that were identified as core competencies include the
following:
- Overview of all the business processes used by the WWFS and GFS
- Business control knowledge
- Overview of the system platforms and the relationship between systems and
business processes - Audio conferencing
- Working in a global organization
Topics identified as core competencies that external hires need and that most
internal hires do not need include the following:
- Orientation to the intranet and use of Portico^2
- System security measures
- Voice-mail system skills and uses
Level 4: Core Competency Topics (potentially all audiences can use)
Level 4 topics are those topics that have a broad-based audience that extend
beyond the individual work group or department. All of the topics in this level are topics
that were identified in the initial needs assessment as needing ongoing knowledge
transfer by at least five people. (Needing ongoing knowledge transfer was determined
by those items that were ranked as critical [seven or higher] by at least five people or
ranked as at least a five by 10 or more people.) These topics are generally not site specific
but may contain modules that are unique for different geographies. A modular approach
is used in developing the topics so that when courses are put together for a training,
knowledge transfer participants can pick the modules that are most appropriate to their
needs. Since each module is stand alone in its composition but may have prerequisite
knowledge contained in other modules, participation in a particular module can happen
with no information loss as long as the participant has the prerequisite knowledge. For
example, a person who has used SAP can skip the overview to SAP and still take the
modules relating to OSS (online support services) or Basis (systems administration
components).