keys to success, 230–33
lessons learned studies, 17,
226, 233, 235–39
punch lists, 17, 101, 224–25,
234, 235
Closing reports, 226
Cognitive functions of leadership,
42
Communication. See also
Documentation
effective, 210–11
formal, 25, 207
importance of, 202–3
important skills, 214–15
informal, 25, 93–94, 167, 207
for information gathering,
164–69
with management, 31, 187–88,
196–97
overview of methods, 205–10
proactive, 31
Computer simulations, 66
Confidence, 20
Conflicts, 86, 87, 90
Consensus, at close-out, 232
Constraints, 56, 75, 123
Consultants, 194
Consulting, internal, 79
Contingency, 110–12
Contingency planning, 150–51
Continuous replanning, 100
Contractors, 194
Contracts, 193, 223
Control, 19. See alsoProject con-
trol
Control schedules, 128–31. See
alsoScheduling
Core team, 80, 190
Corrective action guidelines,
178–83
Cost estimating worksheets, 221
Cost management, 133–35,
172–76
Costs
analyzing, 172–76
basic types, 133–35
renegotiating, 181
rough estimates, 15–16, 35–36,
70, 153–54
of team member participation,
79
in work breakdown structure,
118
Credibility of information, 169
Critical activities, 121
Critical path, 121, 131–33
Currency of project plans, 105
Customers
competencies for dealing with,
43
documentation for, 226
expectations of, 199
external, 192-93
feedback from, 46, 216–17
internal, 188-89
securing acceptance at close-
out, 230, 232
Customer utility, 27
D
Deadlines, unrealistic, 33–34
Decision matrix, 63–65
Deliverables
accepting partials, 181
analyzing, 176–78
controlling function and quality,
162, 163, 176–78, 231
in Project Definition Document,
68
Dimensions of work, 118–19
Direct costs, 133–34
Discounted cash flow analysis, 62
Distractions, 210
Documentation
of as-built data, 232–33
budgets, 221242 Index