How to coach
Coaching is a personal (usually one-to-one), on-the-job approach
used by managers and trainers to help people develop their skills
and levels of competence. As a manager, you are there to get
results through people; this means that you have a personal
responsibility for ensuring that they acquire and develop the
skills they need. Other people in the shape of coaching, training
and management development specialists may help, but because
by far the best way of learning is on the job, the onus is mainly on
you.
The need for coaching may arise from formal or informal
performance reviews but opportunities for coaching will emerge
during normal day-to-day activities. Every time you delegate a
new task to someone, a coaching opportunity is created to help
the individual learn any new skills or techniques which are
needed to do the job. Every time you provide feedback to an
individual after a task has been completed, there is an opportu-
nity to help that individual do better next time.
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