How to achieve
continuous improvement
If you want to be a better manager you have to strive constantly
to improve your own effectiveness and the effectiveness of the
operation or service for which you are responsible. This involves
playing a significant part in any organizational programmes for
continuous improvement as well as subjecting your own activi-
ties to scrutiny to ensure that operational problems are identified
and overcome.
WHAT IS CONTINUOUS IMPROVEMENT?
The philosophy of continuous improvement at organizational
level is that businesses must constantly seek ways of improving
their operational systems, the quality of their products and
services and the customer appeal of those products and services.
Continuous improvement involves enlisting the ideas and efforts
of everyone in the organization to ensure that a steady stream
of suggestions are obtained and acted upon to provide for
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