Using the Internet Safely For Seniors

• You have the right to easily report abuse of the
  products or abuse through the products of you or
  a loved one. You also have the right to know how
  well the company enforces its policies and to
  expect immediate action from the company if a
  problem arises.


• You have the right to expect the equivalent of a
  product recall notice if a significant safety risk is
  discovered in an online product or service.

Figure 16-4

As a consumer, you can — and should — vote with

your feet if the experience you’re having on a service

doesn’t meet your expectations. You can make a differ-

ence. Your safety rights won’t be established in

Internet programs and services overnight. But if you

let companies know what you think, they’ll surely be

delivered faster.

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Chapter 16: Knowing Your Rights and Making a Difference