Index
ability test, 81
administration, 7, 8, 10, 23, 91, 123, 173, 216
African, 9, 22, 39, 71, 72, 73, 85, 88, 104, 137, 138,
139, 141, 172, 175, 181, 185, 186, 189, 190, 191,
195, 202, 203
African culture, 22
alignment, 31, 173
appraisal, 8, 9, 17, 19, 29, 40, 57, 76, 94, 96, 97, 101,
102, 105, 129, 130, 161, 170, 189, 190, 191, 193,
194, 195, 196, 197, 211, 220
bargaining, 118, 144, 146, 156, 158, 159, 160, 162,
195, 205
behavioural indicators, 165, 166, 167
benefits, 13, 44, 49, 50, 53, 54, 77, 78, 97, 99, 101,
104, 117, 120, 123, 125, 129, 130, 154, 160, 161,
181, 182, 217, 219, 220, 221, 228
Botswana, 21, 40
business, 5, 11, 12, 13, 14, 18, 19, 22, 27, 28, 29, 30,
32, 33, 35, 38, 39, 41, 47, 49, 54, 59, 63, 96, 101,
115, 132, 135, 138, 146, 155, 158, 159, 173, 179,
180, 185, 195, 208, 215, 216, 219, 225, 226, 228
capital, 14, 21, 27, 29, 38, 39, 63, 64, 72, 101, 136,
145, 161, 163, 168, 180, 181, 182, 190, 196
career, 18, 56, 64, 69, 78, 80, 122, 124, 125, 127,
128, 129, 135, 136, 138, 139, 140, 141, 175, 185,
192, 204, 208, 209, 210, 224
challenges, 6, 7, 9, 10, 11, 12, 21, 28, 40, 41, 43, 57,
63, 93, 104, 125, 139, 179, 182, 185, 189, 190,
196, 202, 211
change, 5, 7, 10, 11
coaching, 15, 16, 34, 37, 57, 96, 123, 139
coaching and mentoring, 34, 123
Coco Cola Kwanza Ltd, 155
collective, 11, 22, 118, 143, 144, 146, 156, 158, 159,
160, 162, 226
collectivism, 22
commitment, 12, 13, 15, 20, 27, 30, 32, 34, 39, 40,
44, 45, 46, 49, 51, 55, 56, 59, 63, 68, 70, 73, 95,
115, 116, 123, 130, 135, 151, 153, 166, 173, 190,
191, 195, 196, 197, 211
competence, 9, 15, 30, 38, 56, 57, 66, 76, 93, 94, 96,
117, 118, 141, 163, 164, 165, 166, 167, 168, 170,
173, 175, 176, 180, 181, 182, 184, 210
competence clusters, 167
competencies, 18, 22, 47, 49, 56, 64, 68, 72, 77, 85,
104, 117, 129, 135, 139, 140, 141, 145, 163, 165,
166, 167, 168, 170, 171, 172, 173, 174, 175, 185,
192, 202, 224, 225
competency assessment, 168
competency modelling, 168
competition, 11, 13, 27, 85, 87, 98, 104, 166, 179,
180, 216
competitive advantage, 5, 12, 20, 27, 29, 30, 33, 36,
64, 135, 172, 180
complaint, 147
conflict handling procedures, 154
continuous improvement, 97
core competencies, 166
core values, 35, 140, 216
corporate, 12, 15, 28, 31, 41, 44, 47, 76, 120, 127,
175, 216, 224
counselling, 96, 139, 151
creativity, 14, 35
criteria, 11, 17, 44, 48, 49, 50, 52, 53, 71, 72, 77, 78,
79, 85, 86, 87, 99, 155, 161, 168, 184, 205, 210,
218, 221, 228
customer, 11, 13, 16, 27, 35, 100, 102, 128, 171, 215
decentralisation, 16, 35
decision-making, 98
demand, 6, 11, 44, 56, 66, 67, 69, 70, 71, 72, 75, 97,
98, 116, 141, 180, 203, 204, 206, 221
department, 8, 9, 10, 14, 16, 17, 18, 19, 21, 29, 31,
34, 48, 49, 50, 53, 55, 63, 68, 75, 85, 94, 95, 96,
100, 120, 128, 154, 161, 168, 173, 174, 183, 215,
216, 217, 218, 219, 224, 225
dependency theory, 204, 209
developing countries, 21, 181, 201, 202
development, 1, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 18,
19, 20, 27, 28, 34, 35, 40, 44, 45, 49, 50, 51, 53,
54, 56, 57, 63, 64, 67, 68, 69, 72, 76, 77, 93, 96,
98, 104, 115, 122, 123, 124, 125, 127, 128, 129,
130, 131, 132, 133, 135, 136, 137, 138, 139, 140,
141, 154, 164, 167, 168, 169, 170, 171, 172, 173,
175, 179, 180, 181, 182, 185, 190, 192, 193, 202,
207, 211, 216, 221, 223, 224, 225
disciplinary, 150, 155
discipline, 147, 149
disputes, 7, 8, 10, 18, 19, 32, 48, 54, 99, 158, 162
dissatisfactions, 13, 40, 155, 193, 196
effective communication, 15, 34, 181, 193
effectiveness, 5, 46, 49, 67, 76, 95, 98, 102, 116, 133,
144, 173, 182, 211, 224, 225
employee, 1, 5, 8, 10, 11, 12, 13, 14, 15, 17, 18, 20,
30, 32, 34, 40, 44, 49, 50, 51, 54, 55, 56, 57, 59,
63, 64, 69, 77, 78, 85, 88, 93, 102, 103, 105, 113,
115, 116, 117, 118, 120, 121, 122, 123, 124, 127,
128, 138, 141, 143, 144, 146, 147, 149, 150, 153,
154, 155, 156, 158, 162, 163, 164, 166, 167, 168,
170, 171, 172, 175, 182, 186, 189, 190, 191, 192,
193, 194, 195, 196, 197, 208, 211, 212, 217, 218,
219, 220, 222, 223, 224, 225, 227, 228, 230, 232
employer, 5, 10, 11, 18, 46, 86, 113, 114, 116, 118,
125, 140, 143, 144, 146, 147, 149, 156, 158, 159,
161, 162, 190, 191, 192, 193, 194, 195, 196, 217,
218, 219, 220, 223, 226, 227
employment, 5, 11, 12, 15, 18, 22, 35, 39, 44, 47, 48,
50, 52, 53, 54, 59, 69, 75, 77, 78, 84, 85, 86, 88,
105, 113, 118, 143, 144, 147, 155, 156, 159, 160,
161, 162, 182, 185, 191, 192, 193, 203, 204, 205,
207, 208, 210, 212, 217, 218, 219, 220, 226, 227,
228
employment and labour laws, 71, 156, 186
empowerment, 15, 18, 35, 44
enlargement, 35, 139
equal opportunity, 52
equity, 117
evaluation, 5, 37, 48, 50, 57, 103, 115, 118, 119, 120,
122, 131, 133, 138, 161, 173, 191, 222