PHONE ORDERS
When you call please have the part number and a brief description of the items you want
ready.
MAIL ORDER
Be sure to include your phone number with your order, both home and work.
BANKCARDS
We accept Mastercard or Visa. A $25.00minimum purchase on all charge card orders is
required. Sorry, no volume discounts on charge cards.
CHECKS: $15.00 CHARGE FOR RETURNED CHECKS
Personal checks are accepted by mail order only. A $25.00minimum purchase is required.
Orders will be held until your check clears your bank (approximately 3 weeks).
FOREIGN ORDERS
All foreign orders must be prepaid in U.S. funds only. All foreign sales are final.
UPS (United Parcel Service)
We ship almost everything by UPS—it is normally the quickest and least expensive method
of shipping. UPS will not ship to a P.O. Box.
TRUCK SHIPMENTS
The larger and heavier items cannot be shipped by UPS and must be sent via motor freight.
All truck shipments must be prepaid. All sales involving truck shipments are final.
DAMAGE CLAIMS
Make sure you inspect all packages in the presence of the carrier. If you receive a package
that has been damaged or opened, make a claim with the driver at that time. All claims of loss,
damage or destruction must be made by you to the carrier.
REFUSED SHIPMENTS
Permission must be obtained prior to returning merchandise. All authorized returns must be
shipped prepaid. If you refuse your shipment for any reason, we pay shipping both ways to
get the merchandise back. All refused shipments are subject to a 20% restocking feeplus
freight charges both ways, and will be billed accordingly. Unauthorized returns will be refused.
No exchanges and no refunds will be made after 30 days of purchase or without sales receipt.
No electrical parts, literature or truck freight items are returnable.
CREDIT CARDS
Truck Shop/Car Shopaccepts Visa and Mastercard, (bank issued only), no gift cards or rebate
cards. Card must have users name imprinted. Valid drivers license with photo ID & 2nd form
of ID required. Name on Drivers license must match name on credit card, no exceptions!
When placing your order, be sure to indicate the card holders name, address, phone number,
credit card number, expiration date and billing address (we only ship to the billing address). A
security code may be required for credit card purchases.
Minimum order is $25.00.
IN THE EVENT OF DAMAGE TO ANY SHIPMENT
PLEASE FOLLOW THESE INSTRUCTIONS
- Damaged merchandise must be kept in the original (outside) carton for UPS inspection.
PLEASE DO NOT RETURN DAMAGED PARTS TO CAR SHOP. - There is a UPS depot near you, contact UPS for inspection. If not, notify us
immediately, of all damage. We will contact UPS and let you know what to do with the
damaged merchandise. - Before accepting the shipment, count the cartons to be sure you are receiving the
quantity listed on the bill of lading. If there is a shortage, note the shortage on the
freight bill. - Examine the shipment immediately. In the event of damage, NOTIFY DELIVERING
CARRIER. He will furnish a “Concealed Damage Report” form which must be used as
part of your claim. The other necessary papers are a copy of the paid freight bill, copy
of the invoice, and the bill of lading. - File your claim for the full value. of the damaged items as listed on the invoice.
TRUCKERIS RESPONSIBLE FOR BREAKAGE IN TRANSIT.
Our Parcel Post shipments are covered by Post Office Insurance.
DO NOT RETURN DAMAGED PARTS TO US. Should any of the contents be damaged, you
must submit the ENTIRE container and damaged merchandise to your local Postmaster, who
will then institute a claim.
SPECIAL ORDERS
All special order products must be pre-paid in full and are non-returnable.
Absolutely no returns on any/all special orders of any nature.
BACK ORDERS
Any items not in stock and not expected for 3–10 working days will placed on back order and
shipped as soon as possible.MERCHANDISE RETURNS • EXCHANGES • REFUNDS •
All returns, exchanges or refunds are based on date of purchase, not the date of installation.
All shipments must be inspected upon receipt. Any issues must be reported to Tr u c k
Shop/Car Shopwithin 3 working days. At that time Truck Shop/Car Shopwill advise and direct
proper handling and/or return.
Truck Shop/Car Shopis not responsible if no notification is given after 3 working days of
receipt of goods.
Should you need to return a part for refund, exchange or credit, please contact our customer
service department for a return authorization number and instructions.
Truck Shop/Car Shopwill not accept returned goods without prior authorization. Customer will
pay freight on all return orders.
All returned merchandise must be accompanied by a letter of explanation giving DATE
merchandise was ordered, and NAMEmerchandise was ordered under. Return items must
be sent PREPAID. Any return items are subject to a 15% restocking fee. Unauthorized returns
will be refused.
No exchanges and no refunds will be made after 30 daysof purchase or without sales receipt.
Absolutely no returns without a legible itemized written or printed receipt. Credit card
statements do not qualify as proof of purchase.
Special orders, literature, printed materials, stencil/stripe kits, electrical parts, wiring
harnesses, tools or truck freight items are non-returnable.
Items that are defective and under warranty will be eligible for exchange only.INSTALLED ITEMS
If any product is modified, altered, painted, installed or disassembled in any way, the item is
non-returnable.
Any item which has been altered, painted, installed or deemed non-resalable by
Truck Shop/Car Shopwill be returned to the customer at the customers expense.
If a part purchased from Truck Shop/Car Shop is installed and deemed defective, Tr u c k
Shop/Car Shop will exchange defective part(s). However Truck Shop/Car Shopwill hold no
liability, responsibility, written, or implied otherwise for any cost of repairs, reimbursement of
time, labor and/or any expense regardless of circumstances which are beyond our control.
Truck Shop/Car Shopis not responsible or liable for labor fees associated with the installation,
removal, modification, painting or repair of any product purchased regardless of the
circumstances.
Truck Shop/Car Shopis not responsible for any damage or discoloration incurred in relation
to chemical products being used including cleaners, waxes, polishes, paints, etc.
Having no control over any/all installation(s) Truck Shop/Car Shopassumes no liability written
or implied.
For liability purposes Truck Shop/Car Shopcannot provide technical information on how parts
are installed. Truck Shop/Car Shopis not certified to offer this information and cannot be held
responsible for any/all installations. Truck Shop/Car Shopalways recommends professional
installation on all products.
Gift certificateshave no cash value and must be redeemed for merchandise only.
Note:When using this catalog “Left” or “LH” is the driver’s side and “Right” or “RH” is the
passenger side.
“GM”, “Chevrolet” and “Nova” are registered trademarks of General Motors Corporation and
are used in this catalog for reference and identification purposes only.• Prices are subject to change without notice! •
© 2014 All rights reserved. ANY duplications are subject to law suit.
No reproductions, all or in part, may be made from this catalog.
ORDERING & MERCHANDISE RETURN POLICIES
Car Shop Sheet Metal
Most panels are E-D-Primer coated or Weld-thru Primer coated and are carefully packaged
to protect against damage that may occur during transit. Most parts are individually boxed for
damage free shipping. However, after overseas transport & cross country delivery to you,
it is likely there could be a small ding or minor scratch. These minor blemishes cannot be
helped and are considered normal due to the nature of the product.
Test fit all panels prior to paint and installation.
Any physical damage in transit must be reported to delivering carrier at time of delivery.