Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS FOR APPRENTICES

ORAL COMMUNICATION

FRAMEWORK

AUTOMOTIVE SERVICE TECHNICIAN

NOC 7321

Page 188

Automotive Service Technician

NOC 7321

Oral Communication (OC) Learning Outcome: Learners will perform tasks which use speech to give

and exchange thoughts

and information.

OC1 Demonstrate an Understanding of Oral Communication

1.1 Differentiate between oral and other forms of communication

1.2 Identify purpose of oral communication

1.3 Identify the benefits of effective oral communication

1.4 Identify barriers to effective oral communication

1.5 Identify the risks associated with ineffective oral communication

1.6 Outline ways to reduce the risk of ineffective communication

OC2 Communicate Effective Messages

2.1 Identify audience

2.2 Identify the purpose of communicating effective messages

2.3 Organize thoughts and ideas

2.4 Communicate effectively to a variety of audiences

OC3 Listen Effectively

3.1 Identify the difference between listening and active listening

3.2 Identify the purpose of effective listening

3.3 Identify active listening strategies

3.4 Implement active listening strategies

OC4 Respond to Oral Communication

4.1

Identify the

main idea

4.2 Interpret verbal messages

4.3 Clarify received verbal messages

4.4 Respond appropriately to verbal messages