Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS COMPUTER USE

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 206

Automotive Service Technician

NOC 7321

CU5 Read and Write Email Messages

Upon completion of this objective, learners will be able to

5.1 open messages
5.2 reply to messages
5.3 write, send and forward messages
5.4 print messages
5.6 add attachments to messages
5.7 delete messages
5.8 create folders
5.9 move messages to folders
5.10 delete folders
5.11 identify and manage common email problems

Resources:

ƒ Essential Skills for Digital Literacy- IC3 Module C ~ Courseware 2118-2 - Living
Online Using Windows XP
ƒ Tools for Success Soft Skills for the construction Industry, 2 nd Edition, Module 6
ƒ Effective Workplace Communications-Skills for Success in Life and on the Job,
3 rd Edition (Chapter 7)

Online Resources:

ƒ http://www.ctdlc.org/remediation/indexe-mail.html (tutorial)
ƒ http://www.scs.nevada.edu/support/tutorials/nettutor/
ƒ http://www.colc.co.uk/new/index.html (tutorial)
ƒ http://www.homepages.ed.ac.uk/calarks/arks/Materials/it2001/e-mail.pdf
ƒ http://www.misa.ns.ca/downloads/pdfs/resources/newESLComputerBookTheInternet.pdf
ƒ http://www.bcot1.com/