Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS WRITING

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 211

Automotive Service Technician

NOC 7321

Learners will write to communicate for a variety of purposes

Introduction

Effective written communication is the backbone to any workplace or organization.
More specifically, good communication skills reduce the chance of faulty
interpretation which, in turn, allows for maximum productivity.

As the economy changes, so too does the workplace. Necessary reorganization and
technological change demand that workers who would generally not be responsible
for a high level of workplace writing are now expected to communicate internally
and externally on a regular basis though memos, emails, faxes and reports.

The following guide is an introduction to the key writing skills workers need to deal

effectively with everyday written correspondence and business communications

and provides strategies to help learners improve their ability to write.

A list of resources (see Appendix A) has been outlined for each objective in the
Writing Curriculum Framework and, where possible, includes online website
materials that complement these resources. All information is presented in a
generic manner; the contextualization to specific trades will be found in the
expected writing tasks of each trade, determined by the instructor.

The following information has been designed to act only as a guide and may,
therefore, need to be adapted to meet the needs of individuals or groups. It is the
role of you, the instructor, to choose materials and deliver its content as it best
suits individual learner needs. A variety of materials are listed under each set of
competencies for this purpose.

Outlined below are examples of writing tasks performed by tradespeople. These

tasks may be used as a basis for writing expectations.

Examples of Writing Tasks

9 Incident/accident reports 9 Emails/memos

9 Detailed lists of materials needed for a job 9 Quotations

9 Inventory lists 9 Material requests

9 Brief descriptions of work for invoices 9 Daily logbook

9 Progress notes 9 Informative notes to co-workers

9 Proposals 9 Safety guidelines

9 Meeting minutes 9 Technical service reports