ESSENTIAL SKILLS ORAL AUTOMOTIVE SERVICE TECHNICIAN
INVENTORY NOC 7321
COMMUNICATION
NAME:
DATE:
* To be completed by the Assessor – not the LearnerSpeaking Skills Rating ScaleImprovement
Needed
Acceptable Very
good- Is comfortable communicating orally
(i.e., body posture and facial
expressions are appropriate) - Maintains eye contact
- Waits for his/her turn to speak
- Willingly and confidently engages in
conversation^ - Performs social courtesies, such as
greeting others, using titles and
making introductions - Speaks at an appropriate volume
- Rate of speech is understandable
- Adjusts voice inflection for
statements, requests, directions,
exclamations and questions - Pronounces words clearly
- Does not use stalling devices such as
“uh”, “you know”, etc.^ - Does not say the same thing twice
- Uses words and phrases related to the
subject^ - Has a good vocabulary
- Speaks in complete sentences of
appropriate length^ - Uses good grammar
- Maintains focus on the subject
- Gives appropriate responses to
questions^ - Is aware of listener’s reaction and
responds appropriately^ - Talks “with” rather than “at” a person
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NOC 7321