Strategic Planning in the Small Business

Unit 2 HO 2-2 (continued)

Figure 6.2

Good Management Scorecard continued from previous page

VII. We strive to improve production, quality, and operations by:

A. Keeping the plant in top condition

B. Maintaining safe conditions

C. Establishing high standards

D. Standing behind our products/services

E. Not tolerating shoddy performance

F. Working for consistency

G. Using our company's "look" as a statement to our markets

VIII. Our personnel decisions are based on humane, carefully

considered policies which include:

A. Checklists to make sure objectives are clear

B. Communication to make sure objectives are understood

C. Written job descriptions

D. Regular progress and performance evaluations

E. Fair hiring practices

F. Fair wage scales

IX As for
my own managerial skills, I work hard to:

A. Develop my problem-solving abilities

B. Always stay calm

C. Be cjbfctive

D. Ai oid inves-lents in my own ego

E. LisiCn to Try eniployees

F. Plan changes in our course to minimize negative effects

G. Make decisiois promptly

H. Always get the facts behind problems

I. Accept my own limitations

J. Delegate tasks that can be done more efficiently by someone else

K. Aralyze all available ,,tions

L. Develop my reading/study habits

M. Improve my skills

N. Consider and evaluate risks

Be
positive with customers, employees,
and associates

Yes No

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