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CONTENTS xiGroupware 65
Pierre A. Balthazard and Richard E. PotterGuidelines for a Comprehensive
Security System 76
Margarita Maria LenkHealth Insurance and Managed Care 89
Etienne E. PrachtHealth Issues 104
David Lukoff and Jayne GackenbachHistory of the Internet 114
John Sherry and Colleen BrownHTML/XHTML (HyperText Markup
Language/Extensible HyperText
Markup Language) 124
Mark MichaelHuman Factors and Ergonomics 141
Robert W. Proctor and
Kim-Phuong L. VuHuman Resources Management 150
Dianna L. Stone, Eduardo Salas,
and Linda C. IsenhourInformation Quality in Internet
and E-business Environments 163
Larry P. EnglishIntegrated Services Digital Network (ISDN):
Narrowband and Broadband Services and
Applications 180
John S. ThompsonIntelligent Agents 192
Daniel Dajun Zeng and Mark E. NissenInteractive Multimedia on the Web 204
Borko Furht and Oge MarquesInternational Cyberlaw 216
Julia Alpert GladstoneInternational Supply Chain Management 233
Gary LaPoint and Scott WebsterInternet Architecture 244
Graham KnightInternet Censorship 264
Julie HersbergerInternet Etiquette (Netiquette) 274
Joseph M. KayanyInternet Literacy 286
Hossein BidgoliInternet Navigation (Basics, Services,
and Portals) 298
Pratap ReddyInternet Relay Chat (IRC) 311
Paul L. WittInternet Security Standards 320
Raymond R. PankoInternet2 334
Linda S. Bruenjes, Carolyn J. Siccama,
and John LeBaronIntranets 346
William T. SchianoIntrusion Detection Techniques 355
Peng Ning and Sushil JajodiaInventory Management 368
Janice E. Carrillo, Michael A. Carrillo,
and Anand PaulJava 379
Judith C. Simon and Charles J. CampbellJavaBeans and Software Architecture 388
Nenad Medvidovic and Nikunj R. MehtaJavaScript 401
Constantine RoussosJavaServer Pages (JSP) 415
Frederick PratterKnowledge Management 431
Ronald R. TiddLaw Enforcement 443
Robert Vaughn and Judith C. SimonLaw Firms 457
Victoria S. Dennis and Judith C. SimonLegal, Social, and Ethical Issues 464
Kenneth Einar HimmaLibrary Management 477
Clara L. SitterLinux Operating System 486
Charles AbzugLoad Balancing on the Internet 499
Jianbin Wei, Cheng-Zhong Xu,
and Xiaobo ZhouLocal Area Networks 515
Wayne C. SummersMachine Learning and Data Mining
on the Web 527
Qiang YangManaging a Network Environment 537
Haniph A. Latchman and Jordan Walters