The Internet Encyclopedia (Volume 3)

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CONTRIBUTORS xxv

Pamela Whitehouse

Harvard University

Distance Learning (Virtual Learning)

Dave Whitmore

Champlain College

Multiplexing

Russell S. Winer

New York University

Customer Relationship Management on the Web

Raymond Wisman

Indiana University Southeast

Web Search Fundamentals

Paul L. Witt

University of Texas at Arlington

Internet Relay Chat (IRC)

Mary Finley Wolfinbarger

California State University, Long Beach

Consumer Behavior

Peter R. Wurman

North Carolina State University

Online Auction Site Management

Cheng-Zhong Xu

Wayne State University

Load Balancing on the Internet

Qiang Yang

Hong Kong University of Science and

Technology, China

Machine Learning and Data Mining on

the Web

A. Neil Yerkey

University at Buffalo

Databases on the Web

Clement Yu

University of Illinois at Chicago

Web Search Technology

Daniel Dajun Zeng

University of Arizona

Intelligent Agents

Yan-Qing Zhang

Georgia State University

Fuzzy Logic

Xiaobo Zhou

University of Colorado at Colorado Springs

Load Balancing on the Internet

Donald E. Zimmerman

Colorado State University

Usability Testing: An Evaluation Process for

Internet Communications