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780 WIDEAREA ANDMETROPOLITANAREANETWORKSsubscribers in a neighborhood typically share data net-
working capacity on the aggregate cable that carries traffic
back to the provider’s central service location. This is dif-
ferent from a leased-line approach, where access capacity
is dedicated from each subscriber location all the way to
the provider’s POP. In the United States, cable providers
are regulated differently from other public telecommu-
nications providers, and may not suffer the same conse-
quences for unavailable service.Management
Management for MANs and WANs typically began with
proprietary systems sold to service providers by each man-
ufacturer of telecommunications switching equipment.
Networks composed of equipment from multiple vendors
thus contained multiple management systems. Equip-
ment management and service management functions
are often tied together by anOperations Support System
(OSS) in order to automate operations (e.g., performance
monitoring), administration (e.g., ordering and billing),
maintenance (e.g., diagnostics, fault detection and iso-
lation), and provisioning (OAM&P) functions. Many ser-
vice providers tailored what they could acquire as a basic
OSS in order to accommodate their own specific sets of
equipment and services, making it difficult to share infor-
mation, provide consistent management data in a mul-
tiprovider environment, and keep up to date with new
functional requirements. This often leaves customers who
need services from multiple providers without a single,
coherent view of their enterprise WAN resources.
Beginning in 1988, the Telecommunication Standard-
ization sector of the International Telecommunication
Union (ITU-T, formerly the Consultative Committee on In-
ternational Telephony and Telegraphy, CCITT) set about
establishing the precepts for a standardTelecommunica-
tions Management Network(TMN). While the concept of
a TMN encompasses the entire set of OAM&P applica-
tions in the network, what they do, and how they com-
municate, ITU-T standards focus on the information re-
quired and how it should be communicated rather than
how it is processed (M.3000 recommendation series). Two
types of telecommunications resources are encompassed:
managed systems (such as a switch), which are called
network elements (NE), and management systems, usu-
ally implemented as operations systems (OS). TMN stan-
dards are organized into interface specifications that de-
fine the interconnection relationships possible between
resources. Figure 4 shows the relationship between the
TMN and the telecommunication network for which it is
responsible.
TMN is based on the Open Systems Interconnec-
tion (OSI) management framework, using object-oriented
principles and standard interfaces to define communica-
tion for purposes of managing the network. The primary
interface specification, Q3, allows direct communication
with an OS. Any network component that does not im-
plement Q3 may not access an OS directly, but must go
through a mediation device (MD) instead. Legacy equip-
ment and systems that rely on proprietary ASCII messages
for communication are accommodated by means of a
Q-adapter (QA) that can translate between messagesNENENEOS
Data
network
OSOSTelecommunication
networkQ3 TMNFigure 4: TMN and the network it manages.representing the legacy information model and the
object-oriented representation expected in today’s TMN.
TMN defines a layered architecture (ITU-T standard
M.3010) as a logical model for the functions involved
in managing a telecommunication network effectively
(Table 3). The object is to create a framework for inter-
operability across heterogeneous operation systems and
telecommunication networks that is flexible, scalable, re-
liable, easy to enhance, and ultimately, inexpensive to op-
erate. Standard management services have been defined
for alarm surveillance (Q.821), performance management
(Q.822), traffic management (Q.823), ISDN service profile
management (Q.824), call detail recording (Q.825), and
routing management (Q.826).Differences around the World
Creating and operating WANs or MANs in different coun-
tries may present challenges well beyond identifying a ser-
vice provider and getting connections established. A par-
ticular type of service may not be available in the desired
location, or a single provider may not offer services in ev-
ery location, or the capacity required may not be available.
Such differences may be due to telecommunication infras-
tructure of varying ages and technologies, or to different
regulations on service offerings in various countries. For
example, T1 service is readily available in most U.S. cities.
Mexico, however, employs the European standard hier-
archy. Thus E1 service would need to be ordered (if it is
available) to connect a business location in Mexico to one
in the United States, and the differences in capacity and
framing would have to be handled appropriately by the
network equipment at each end of the link.
In some countries, telecommunication is a regulated
industry subject to many government-imposed rules, and