Creating Core Capabilities
- The building blocks of corporate strategy are not products and
markets but business processes. - Competitive success depends upon transforming a company’s
key processes into strategic capabilities that consistently
provide superior value to customers - Companies create these capabilities by making strategic
investments in a support infrastructure that links together and
transcends traditional functions. - Capability-based strategies, because they cross functions, must
be championed by senior leadership.
267Stalk, Evans, and Shulmand (1992)
© James G. Clawson